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Lost or Stolen Card

Act quickly to reduce your risk of fraud

When you can't find your important cards, it's easy to panic and expect the worst. But we're here for you. Let us know what happened and we'll make sure your cards are cancelled. And then we'll work on getting you a new card, as soon as possible.

After normal hours, you may reach us at the phone numbers below for immediate card cancellation

Debit Cards: 888.918.7836 and Visa Credit Cards: 866.820.5801 (in the U.S.) and/or 00.1.410.581.9994 (outside the U.S. - call collect and Visa accepts charges).

Visa's Zero Liability Policy*

You won't be held responsible for unauthorized charges made with your account or account information.

Shop where you want with confidence. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.

Fraud prevention

  • EMV Chip provides an additional layer of point-of-sale protection

  • 3-Digit Security Code protects you with online purchases

Real-time detection

  • 24/7 monitoring to detect unusual card activity

Worry-free resolution
  • Zero liability* means you won’t pay for unauthorized use of your card

Still Have Questions?

Log in to Digital Banking and go to 'Account Services', then go to 'Manage Alerts', and 'New Alert'.

A general power of attorney may be accepted, but must be reviewed and approved by a branch manager. 

If you received a notification in regards to a failed login attempt (invalid password) that was not instituted by you, we recommend that you immediately change your username and change your password.

Log in to Digital Banking and go to Main Menu/Card Services, then Card Management, and select the image of your card, then toggle the Enable/Disable Card option.

After you deposit your check, please hold onto the check for a minimum of 30 days.

To change your login password, you will need to confirm your identity and complete the password update process. You can change your password through Digital Banking. To get started, please click here.

You can change your login username through Digital Banking. To change your login username, you will need to verify your identity by providing some basic information. You can then choose a new username. To begin the process, please click here.

To dispute a debit card transaction, log into digital banking. Under the Accounts section, select each transaction that contains an error and click on the kebab (three dots) to choose "Dispute Transactions."

Log in to Digital Banking and go to 'Card Services', then 'Card Management', and select Enable/Disable Card.

Yes. To place a travel notification on your account, log into digital banking go to 'Card Service', and then go to 'Card Management', and go to 'Card Details' OR go to 'Travel Notifications'.

See All FAQs

Smarter. Safer. Simpler.

Digital Wallets
Add a layer of protection to your credit card and debit card transactions when you use your Digital Wallet to save your card and make purchases. When you use a Digital Wallet, your transactions are tokenized and your card information is not shared with the vendor, which makes it more difficult for fraudsters to intercept and use your information. Upload your card to popular digital wallets like Apple Pay and Google Pay, then use it almost anywhere you make transactions. Just tap and go!
Learn How

Earn 5.50% APY* with Kasasa Cash Checking, a free checking account that pays high dividends. 

*Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

Andrews Federal Credit Union is a full-service financial institution with stateside locations in Washington, D.C., Maryland, Virginia and New Jersey, as well as overseas locations in the Netherlands, Belgium and Germany.