Andrews Federal is a five-time certified Great Place to Work and we need YOU to make our credit union even better. Join our team and make a difference in the life of members by developing innovative financial solutions, providing exceptional member service, and giving back to our members and our community.
Make a Great Place To Work Even Better
Benefits for Working Families
At Andrews Federal, we understand the challenges of balancing work and family. We currently offer up to $2,600 annually in childcare subsidies, so our employees can manage the rising costs of childcare while continuing to grow their careers.
Featured Open Positions
Financial Services Representative - Allentown Rd
Job Requirements:
The Financial Service Representative is responsible for the tactical initiatives as they relate to building member relationships, providing world-class service and achieving branch goals. The incumbent will promote and build positive relationships with members and provide solutions to their financial needs, remaining committed to the organization’s core values.
ESSENTIAL JOB RESULTS AND RESPONSIBILITIES:
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Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
- Presents and explains Credit Union membership, products and services to potential and existing members and assists in meeting their financial needs. Keeps members informed of Credit Union policies and information, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
- Identifies cross-selling opportunities through asking members pertinent questions, execution of active listening skills while communicating with members and anticipation of member needs.
- Responds to member’s requests, problems, and complaints and/or direct them to the proper person for specific information or assistance.
- Build positive relationships with other lines of business by interacting with other business units.
- Refers members to departments for specialized needs (i.e., Mortgage). Refers members to designated Credit Union partners to fulfill financial counseling, investment and insurance needs.
- Reviews all available operational, product and procedure manuals in branch to become completely familiar with all branch operations, products, services and policies.
- Demonstrate effective communication with all internal and external business partners, including the retail partner, while effectively communicating upwards and across the organization.
- Volunteer for SEG sign-ups and other credit union activities.
- Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Awards & Recognition
Distinguished Army Credit Union of the Year
2020, 2022, 2023 and 2024
Distinguished Air Force Credit Union of the Year
2020 & 2023
Five-time winner of the Great Place to Work certification
Hear it from employees
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Ashlee Kelps, Nominated by Greg White
Ashlee K. consistently goes above and beyond to create a positive, supportive, and engaging work environment at Andrews Federal Credit Union. Her dedication to teamwork, professionalism, and employee well-being makes a significant impact on both her colleagues and the organization as a whole. Ashlee fosters a culture of collaboration by always being approachable, offering guidance, and ensuring that everyone feels valued. Her commitment to excellence is evident in the way she streamlines processes, provides insightful solutions, and maintains a high level of enthusiasm for her work. Beyond her professional expertise, Ashlee’s kindness and willingness to support others make her an integral part of the team. Her contributions help strengthen the workplace culture, making Andrews FCU not just a great place to work, but a place where employees feel empowered and motivated to do their best every day.
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Ashley Miles, Nominated by Jo Ann Willhoit
Ashley is a great team member. She always goes above and beyond for everyone. Ashley makes everyone feel valued, special and respected. Every member leaves feeling like they meet a friend. She is a true leader as well encouraging her team mates to give their best foot forward everyday. Ashley lastly is a true gem always does that right thing with company's best interest at heart.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Andrews Federal Credit Union is a full-service financial institution with stateside locations in Washington, D.C., a variety of Maryland counties including Prince Georges, St. Mary’s, Calvert and Charles, Northern Virginia and New Jersey, as well as overseas locations in the Netherlands, Belgium and Germany.